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Return & Refund Policy

This Return & Refund Policy provides detailed information on our return process, refund timelines, exchanges, handling damaged or defective items, and international returns:

Returns

If you wish to return an item, we offer a 21-day return period from the date of delivery. To initiate a return, please contact our support team at mailus@zutate.com, and they will guide you through the process. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. The customer is responsible for return shipping costs unless the return is due to our error.

Please note that we do not accept returns for personalized or custom-made items, final sale items, or items marked as non-returnable.

Refunds

Once your returned item is received and inspected, we will process your refund. Refunds typically take 9-10 business days to process. The refund will be credited back to your original method of payment. Please note that shipping costs are non-refundable, and the refund amount will exclude any applicable restocking fees, if applicable.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our support team at mailus@zutate.com. They will assist you in arranging the exchange and provide you with further instructions. Please note that exchanges are subject to availability.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our support team at mailus@zutate.com immediately. We will work quickly to resolve the issue and provide you with a replacement or refund, depending on your preference. Please provide detailed information and, if possible, attach photographs of the damaged or defective item to expedite the process.

International Returns

For international returns, please contact our support team at mailus@zutate.com. They will provide you with instructions on how to proceed with the return. Please note that international returns may be subject to additional shipping fees, customs duties, or taxes. Any such fees or charges will be the responsibility of the customer.