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Frequently Asked Questions

Ordering

1. How can I place an order on your website?

To place an order, simply browse our products, select the desired item(s), and add them to your shopping cart. Proceed to checkout, provide the necessary information, and complete the payment process.

2. Can I make changes to my order after it has been placed?

Unfortunately, we are unable to modify orders once they have been placed. We recommend reviewing your order carefully before completing the checkout process.

3. How can I track the status of my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the shipping carrier’s website.

Shipping

1. Do you offer international shipping?

We ship within the United States and to select international destinations. Please check our website for the list of countries we ship to.

2. How long does it take for my order to be shipped?

The shipping time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 1-2 business days. Once shipped, domestic orders generally arrive within 3-5 business days.

3. What should I do if my package is lost or damaged during shipping?

In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

4. Can I track my package?

Yes, you can track your package through the tracking number provided in your shipping confirmation email.

Return & Refund

1. What is your return policy?

We offer a 21-day return policy for most items. Please refer to our Return & Refund Policy for more information.

2. How long does it take to process a refund?

We typically process refunds within 9-10 business days after receiving the returned item. Please refer to our Return & Refund Policy for more information.

Cancellation

1. Can I cancel my order?

If your order has not been processed, you can cancel it by contacting our customer service team. However, if the order has already been processed, it cannot be canceled.

2. Will I be charged any fees for canceling my order?

No, you cannot cancel your order after it has been shipped. However, you can initiate a return once you receive the package.

Payment

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, PayPal, and gift cards.

3. Is my payment information secure?

Yes, we prioritize the security of your payment information. We utilize industry-standard encryption and secure protocols to ensure the confidentiality and integrity of your payment details. Additionally, we do not store your complete payment information on our servers, further enhancing the security of your transactions.