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Cancellation Policy

This Cancellation Policy outlines the process for canceling an order, any applicable cancellation fees, refund timelines, cancellation of backordered items, cancellation due to unavailability, and a final note.

Order Cancellation Process

To cancel an order, please contact our customer support team at mailus@zutate.com as soon as possible. Provide them with your order details and the reason for cancellation. Our support team will assist you in processing the cancellation and guide you through any necessary steps.

Order Cancellation Fees

In some cases, an order cancellation may be subject to a cancellation fee. The fee is determined based on the specific circumstances and costs incurred up until the cancellation request. Our customer support team will inform you of any applicable cancellation fees at the time of cancellation.

Refund for Cancelled Orders

If your order is successfully cancelled, a refund will be issued to your original method of payment. The refund will be processed within 9-10 business days after the cancellation is confirmed. Please note that the refund amount may be adjusted to account for any cancellation fees or charges.

Cancellation of Backordered Items

If any items in your order are on backorder and you wish to cancel them, please contact our customer support team at mailus@zutate.com. They will assist you in canceling the backordered items and provide you with any relevant information regarding refunds or alternative options.

Cancellation Due to Unavailability

In some cases, despite our best efforts, an item may become unavailable after you have placed an order. If this happens, our customer support team will promptly notify you and provide options for cancellation or alternative product selection. If you choose to cancel the order, a full refund will be issued to your original method of payment.

Please note that we cannot be held responsible for any damages, losses, or inconvenience caused by the unavailability of the items, and we will not be able to issue any compensation beyond a full refund of the purchase price.

If you have any questions or require further assistance regarding order cancellations, please contact our customer support team at mailus@zutate.com.